IDS CoStop
Your drivers’ app — and proof that stands up.
Every stop, in order, in their pocket. CoStop keeps working with no signal, tells the driver exactly what to capture, and gives dispatch a record that holds up when someone disputes it.
The day’s work
Open the app, see the run.
Stops in the order they should be done, each one saying what it needs. Several shipments at one address collapse into a single card, so a driver walks up to a door once, not four times.
- Grouped stops — co-located work becomes one card — pick up or deliver the ticked shipments together, with one signature applied across them.
- Arrival alerts — the phone speaks up on approach — what is at this stop, how many pieces, the earliest deadline, and whether anything here is a return collection.
- New and changed work is marked — badges on the card and a strip at the top of the list, so a driver never silently misses a reassignment.
- Nothing hides — a list with nothing in it still appears and says so, rather than vanishing and leaving a driver guessing.
Routing & ETAs
The right order, and an honest finish time.
CoStop sequences the run and then keeps telling the truth about it all day — every stop carries an estimated time, and a header says whether the driver is on pace, ahead, or running behind. Drivers pay other companies $15–20 a month for this. In IDS it is not metered.
- Per-stop ETAs that survive re-sorting — sort by deadline and the estimated times stay; the route numbers only show while the route order is selected, because that is what they mean.
- A pace header — “six stops · done 4:15 PM · on pace” — or how far behind, with an offer to re-optimise what is left.
- Breaks that count — set a break and the finish time moves with it, instead of quietly going wrong.
- Deliver-first pins — bump a stop to the front and CoStop still collects a shipment before it delivers it.
- Turn-by-turn handed to the phone’s own maps — our order, their navigation — nothing to learn.
- The map survives the dead zone — the route image is cached when the route is built, so it still draws with no signal.
Proof of pickup & delivery
Capture it once, capture it complete.
Proof is milestone-locked: the required pieces are enforced before the driver can finalise, so the evidence comes back whole the first time and nobody is back-filling a signature at the depot.
- Signature, photos and reference — multiple photos per stop, and the reference validated against the rules your office sets — letters only, minimum length, whatever you require.
- Piece counts that are actually checked — the scan gate holds even on a single shipment, and it tells the driver what to do about a short count — different advice at a pickup than at a delivery, because the fix is different.
- Field returns — a shipper hands something back and the driver raises a new return on the spot, scanned and proven like any other movement.
- A capture cannot be taken twice — a captured stop says so — saved on this phone, sending on its own, do not capture it again.
Reliability
Offline is not the edge case. It is the shift.
Basements, rural gaps, loading docks. Work is written to the phone before the screen says it is saved, then moves through Saved on phone → Sending → Confirmed — and “Confirmed” is unreachable until the server has been read back and actually agrees. The badge cannot lie, because it is derived from the record rather than set by anything a driver can touch.
An append-only audit trail
Every action, every sync, every reason a service stopped — sequence-numbered, so a missing entry shows as a gap. A driver can send the log to support in one tap and read back a five-character reference.
It comes back where it left off
Flat battery, force-stop, a swipe out of recents — on relaunch the app rebuilds every shipment to its last saved state and resumes sending. A delivery captured at 2:14 is still captured at 2:14.
Built for an eight-hour shift
Location tracking runs while the app is in the driver’s pocket and narrows itself at end of shift instead of draining the battery all evening. If watching ever stops, the phone says so rather than pretending.
Warehouse app & cross-dock
Scanned into the building, sorted before it leaves.
The warehouse app handles the cross-dock leg — shipments scanned in on arrival, sorted to the right container by destination, and scanned out again. It has to be fast, and it has to catch a missort while the parcel is still in the building rather than after a customer calls. Scan a location barcode and the whole list for that dock opens.
- The dock, not one parcel at a time — “Location DOCK7 — 6 shipments”, every piece at that place listed, cleared by scanning each one.
- An unreadable label has an answer — a labelled override for a barcode that will not read — and the record keeps how each line cleared: scanned, tapped, or overridden. That is the whole point of having the escape hatch.
- Sorted into the right container — shipments sorted by destination zone as they are scanned, with a warning when something is heading for the wrong one.
- Tracking moves as the parcel does — arrival, sort and departure each update the shipment, so the office can see what is in the building right now.
- Custody across the legs — each handoff carries its own signature and name, timestamped and located — which is what makes a multi-leg movement provable rather than assumed.
- The remainder is not ignored — finish a session with pieces unaccounted for and the app asks about them instead of letting them disappear.
Why it matters
A missort caught in the building costs nothing.
The same parcel found in the wrong city the next morning costs a re-delivery, a credit and a phone call you did not want. Warehouse scanning is the cheapest place in the whole operation to catch an error.
The rest of the shift
The details drivers actually notice.
Scanning that opens
Camera-first scanning, single or batch, with typed entry as the way out. Scan a location barcode and the whole list for that dock opens — clear each line by scanning it, or override an unreadable label, and the app records which one it was.
On the car screen
The stop list and a Navigate button on the head unit, read-only by design. No scanning, no proof, no status changes while the vehicle is moving.
Sign in with a fingerprint
Type the account, username and password once. After that, a fingerprint — with the password always available as the way back.
English, French and Spanish
Every screen, not just the menus — the same three languages as the shipper portal.
Speak the exception
“Recipient refused, box was damaged” becomes a reason code and a clean note, editable before it is saved.
The office sets the rules
More than twenty switches decide what each carrier’s drivers see and must do. Anything head office requires arrives ticked and locked on the driver’s phone.
Put CoStop in your drivers’ hands.
See offline proof of delivery on a real route — dead zones and all — and a return raised at the door.
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