These terms govern your access to and use of the services provided by Internet Dispatch Services Ltd (“IDS,” “we,” “us”). By using the service, you agree to these terms.

Acceptance

By accessing or using the IDS platform, or by signing an order that references these terms, you accept them on behalf of yourself and the organization you represent. If you do not agree, do not use the service.

The service

IDS provides dispatch, routing, tracking, proof-of-delivery, custody and related software for courier and final-mile operations. We may update, improve or change features over time as the platform is developed.

Accounts & access

You are responsible for the accounts and access credentials issued to your organization, for keeping them secure, and for the activity of your users. Access to the customer portal is provisioned by IDS.

Acceptable use

You agree not to misuse the service — including attempting to breach security, interfering with its operation, reverse-engineering it except as permitted by law, or using it to violate the rights of others or applicable law.

Fees & billing

Fees are based on our published pricing model — a platform fee plus a per-active-driver rate, with office and portal users included — as set out in your order. Fees are billed on the agreed cycle and are payable in the currency stated. Specific amounts, terms and any changes are governed by your order.

Data & ownership

You retain ownership of the data you and your users put into the service. You grant us the rights necessary to host and process that data to provide the service. We retain ownership of the platform, our software and our intellectual property. Our handling of personal information is described in our Privacy policy .

Warranties & disclaimers

We provide the service with reasonable care and skill. Except as expressly stated, the service is provided “as is” and we disclaim other warranties to the extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and our aggregate liability is limited as set out in your order. Nothing in these terms limits liability that cannot be limited by law.

Termination

Either party may terminate in accordance with the order and these terms, including for material breach that is not cured within a reasonable period. On termination, your right to use the service ends, and we will make your data available for a reasonable period as described in your order.

Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules, and the parties submit to the courts located in British Columbia.

Contact

Questions about these terms can be directed to us through our contact page .