Support
Talk to the people who built it.
Support and upgrades are included with your IDS software — not a tier you buy, and not a ticket queue three time zones away.
How to reach us
Two ways in, both answered by us.
Call
1-877-450-6420 · toll free
778-734-0144
support@idsapp.com
For a driver-app problem, send the audit log from the phone and quote the reference code the app gives you — it takes the guesswork out.
New accounts & sales
sales@idsapp.com
Or book a walkthrough if you are not a customer yet.
Read it yourself
The manuals, in plain English.
Written by the people who built the software, kept current as it changes, and readable without a training course.
- Product manuals — the current software, signed in with your own IDS login. manual.idsapp.com
- IDS 1 knowledge base — how-tos and troubleshooting for the classic system. Open the knowledge base
Included, not sold
Support and upgrades come with the software.
Full support and upgrades for the PC client software and the apps are part of what you already pay — there is no support contract to renew and no premium tier to escalate into.